Unified Service Desk | ’13 – ’14

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Designed for Microsoft Dynamics CRM, Unified Service Desk (Agent Desktop) is an application framework which allows to host multiple applications, collaborative tools, guided process and multiple channels to help agents to provide relevant information at right time to customers. (All rights are reserved by Microsoft.) 


Microsoft Dynamics CRM Spring ’14 Overview of Unified Service Desk


More on Unified Service Desk

“Convergence 2014 Recap – Unified Service Desk. ” Read more…

“With the CRM Online Spring `14 release of Dynamics CRM we can now start using the all NEW Unified Service Desk (USD). This is an exciting step forward for Microsoft Dynamics CRM. I have been with many customers over the past week that have shown great interest for this solution and how is will allow traditional call centers to be transformed into multichannel contact centers.” Read more…
Mark Smith, Works for The Birchman Group in Sydney Australia